Mobile Application For Service Requests
CARL Flash allows quick access to a range of services by interacting with the technical services department in charge of their maintenance and operations.
Benefits for the Software Users
CARL Flash is an application which is intended to be used by occupants of a building, citizens of a local authority, healthcare units (nurses, doctors and visitors) in a hospital, production line workers, customers of after-sales service departments etc
It enables users of assets, equipment or public areas to contact the technical services responsible for maintenance and operations…
CARL Flash ensures access to a range of services, such as (reporting a malfunction, damage or vandalism; submitting and tracking requests for services, maintenance work, new work; accessing past requests, etc.)
Benefits for Technical Users
CARL Flash speeds up, simplifies and ensures traceability of service requests. Requests are stored, digitally, directly in CARL Source.
CARL Flash also avoids multiple requests being made for the same problem, and makes it easier to detect urgent requests when the same problem is reported several times.
As requests are being processed by the technical services department, CARL Flash gives requesters a real-time view of the status of their requests which avoid unnecessary calls. Requesters take an active role in the process, since they can accept or reject the work performed.
The overall result is better quality of service, ensuring user satisfaction.